Reference

Our Terms & Conditions Shape Your Account

When you open an account at weslot, you enter an agreement that protects both you and us.

Account EligibilityPayment & Withdrawal RulesData & Cookie Policy
weslot Our Terms & Conditions Shape Your Account
HOW TO REACH US

Report a Terms Question or Account Issue

Live Chat Open the chat window inside your account lobby.
Email Support Send account or policy questions to [email protected]. We reply within 24 hours, including weekends.
Account Settings Visit Settings > Account & Terms inside the lobby to download a copy of…
DATA AND SECURITY STEPS

How We Protect Your Account and Information

Password & Login Security

Your account password is encrypted using 256-bit SSL. We never ask for your password in support conversations. If you forget your password, use the recovery link sent to your registered email. Change your password every 90 days for best practice.

Payment Data Handling

Payment information—your DANA, OVO, GoPay or QRIS details—is tokenised and never stored in plain text on our servers. Card and wallet data is processed through PCI-compliant payment gateways approved for Indonesia.

Data Retention and Deletion

Account data is held for the duration of your account and 12 months after closure. You may request deletion of personal details by emailing [email protected] with your account ID. We retain transaction records for compliance.

Cookies and Tracking

weslot uses session cookies to keep you logged in and analytics cookies to measure page performance. Third-party cookies are limited to essential payment processing. You can disable non-essential cookies in your browser at any time.

Account Access & Changes

You may review, correct or download your account information anytime in Settings > Personal Details. To request changes to Deposit references, withdrawal frequency or game access, contact support with your account ID.

Dispute Resolution

If you dispute a deposit charge or payout, contact our support team with your transaction ID and date. We investigate within 48 hours and reply to your registered email with findings and next steps.

Frequently Asked Questions About Our Terms

No. One person may hold one account only. If we detect duplicate accounts using the same phone number, email or device, we close all linked accounts and cancel any pending payouts. This protects you from accidental duplicate sign-ups and from account takeover.

Your account remains active; we don't close it due to inactivity. Any funds in your account wallet stay there. After 12 months of no login, we may require identity re-verification before you withdraw. Contact support if you need to reactivate after a long break.

Yes. You may switch between DANA, OVO, GoPay and QRIS at any time in the Payment Methods section of Settings. Withdrawals must go to the same method you used to deposit. If you change the payment method, your next deposit will use the new one.

Minimum deposit is Rp50,000 via any method. Maximum daily withdrawal is Rp10,000,000 per account. These limits depend on local law and your payment provider's rules. Contact support if you need to request a temporary adjustment for a specific reason.

We keep your account data (name, email, transaction history) for 12 months after you close the account for compliance and dispute resolution. You may request deletion of non-essential personal details by emailing [email protected] with your account ID and reason.

Withdrawals via DANA, OVO, GoPay and QRIS are processed in 1–3 minutes once approved. Bank transfers take 1–2 hours during business hours, longer on weekends. Check your account transaction history to see the exact time your payout was initiated.

We may update these terms where required by law or to improve security. We'll email you at least 14 days before any material change. If you don't agree with new terms, you may close your account and withdraw your balance. Continued play after the change means you accept the new terms.